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SHIPPING & RETURNS

 

Dispatch times Items that are in stock are usually dispatched within 48 hours of the order being placed, except at weekends when those orders are usually dispatched on the Monday following the weekend.

 

Orders that contain a mix of in-stock items, pre-order items and items that have a dispatch delay are dispatched once all items from the order are in stock.

 

Delivery methods Orders sent to Spanish addresses are sent using Normal Mail's first class service. Orders sent to countries outside Spain are sent using Mail's standard (non-trackable) airmail service.

 

Delivery times Expect your order to reach you:

 

Spanish customers: 2 weeks after dispatch.

 

European customers: 2-4 weeks days after dispatch.

 

Rest of the World customers: 4-5 weeks after dispatch.

 

Damaged goods We're committed to ensuring that your CDs and records are received in the best possible condition. All packages we send are insured, and we will gladly process a claim for any damage that is large enough to cause a significant change in the playability or collectability of an item. Claims for these problems included: broken records, cracked CDs, warped records, and severely ripped or folded record covers.

 

Shipping wear and tear Please note that when shipping goods to you, some slight wear might occasionally occur during shipping. This sort of wear is not something we're happy with, but is sometimes an inevitable fact of shipping items, and unfortunately, there is nothing we can do about it. Wear of this nature includes: a cracked hinge or 'tooth' on a CD jewel case, slightly crinkled corners on record covers and other small cosmetic issues.

 

All the CDs and records we stock are in perfect condition prior to shipping. Sometimes when we receive goods from our suppliers they receive minor cosmetic damage and there's not much that can be done to rectify the issue. We will not dispatch any items to you that we consider damaged. We package all orders as securely as possible, but please be aware that even with the secure and sturdy packaging we use, some small cosmetic damage might occur as part of the shipping process.

 

Claiming for damaged goods We'll happily replace any items that experience major defects from shipping, but we cannot do so for items that only experience small cosmetic ones.

 

If you receive overtly damaged items from us that has resulted from the shipping process then please contact us as soon as possible and we will begin a claim with the postal service. Please be aware that claims for damaged goods can take anything up to 3 months.

 

Lost parcels Sometimes there are delays with Spain and worldwide delivery systems. These delays are out of our control so if you haven't received your order within the times mentioned here then please be patient. If you haven't received your items after 3 weeks of placing your order then contact us and we will begin a claim with our carriers for compensation of a lost parcel.

 

All claims by customers for lost parcels will be dealt with on an individual case-by-case basis to help us fight fraudulent claims.

 

Returns If you receive an item that is damaged then please contact us as soon as possible to arrange a return and replacement.

 

Cancellations Once the order has been processed cancellations are not allowed on these products.